Job Description
INDICATORS OF SUCCESS
- Achievement of budgeted events and room revenue, ADR, and RevPAR.
- Guest Satisfaction - High guest feedback scores for pre-arrival service and booking interactions.
- Accuracy Rate -100% accuracy in reservation data, room assignments, and rate application, event related revenue.
- Upsell Conversion - Achieving or exceeding monthly upselling/revenue targets.
- Response Time - All inquiries handled within brand-standard response times (e.g., under 24 hours).
- Team Collaboration - Positive feedback from Front Office, Food & Beverage, Finance and Revenue teams on coordination and communication.
- System Proficiency - Confident and efficient use of PMS and booking systems with minimal errors.
- Brand Representation - Every interaction reflects the Radisson RED tone: bold, friendly, and authentic.
AREAS OF RESPONSIBILITY
Sales and Reservations
- Manage sales/events enquiries, proposals, contracts, and client correspondence.
- Maintain accurate client records and activity tracking within SAP Sales Cloud.
- Assist with reservations enquiries, bookings, phone calls, emails as/when required.
- Coordinate site inspections and client meetings.
- Support lead generation and follow-up activities.
- Provide admin support to the Sales team.
Event Coordination & Execution
- Coordinate event bookings from confirmation through to post-event follow-up.
- Prepare event orders, function sheets, BEOs and operational documentation.
- Liaise with clients to confirm event requirements, timelines, and logistics.
- Coordinate with Operations, Food & Beverage, Front Office, and Kitchen teams to ensure seamless event delivery.
- Conduct pre-event briefings and support event execution on-site.
- Manage event billing, deposits, and final account reconciliation.
- Ensure all events are delivered to brand standards and client expectations.
Systems & Administration
- Utilise Opera Cloud and Opera Sales & Catering for group reservations, rooming lists, event blocks, and guest management.
- Maintain accurate data and sales activities within SAP Sales Cloud.
- Ensure all contracts, invoices, and event documentation are accurately filed and updated.
- Support compliance with hotel policies, procedures, and brand standards.
Client Relationship Management
- Build and maintain strong relationships with corporate clients, agencies, and event organizers.
- Deliver professional and timely communication throughout the sales and event lifecycle.
- Identify opportunities to maximize revenue through upselling and cross-selling.
