Patient Services Specialist I

Job Supervisory Responsibilities: None

General Summary: A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Essential Job Responsibilities:

• Patient Check-In including reception, registration, updates, etc.
• Verify vaccine reorders.
• Run daily reports at the end of the shift (balancing monies, charges and kept appointments.
• Daily count and reconciliation of Petty Cash.
• Patient Check-Out including collecting of co-pays, past due balances, etc.
• Post and accept charges in EHR, verify the number of units, diagnose codes, and rending.
• Monitor patients waiting area to avoid excessive wait times.
• Advises nurse(s) of patient additions/deletions to schedule.
• Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
• Create patient appointment reminder calls.
• Answers patient questions and concerns by providing accurate and helpful information.
• Answers/Screens/Forward incoming calls.
• Open, sort, deliver and collect mail.
• Educates patients on shot room protocol.
• Ensure patient waiting area neat, and organized.
• Assist with scheduling, canceling, and rescheduling of patient appointments as needed.
• Post payments.
• Work miscellaneous project(s) as directed by management.
• Additional duties for outlying staff: Handling medical record responsibilities, closes out credit card machine, maintain petty cash and receipts.
• Overtime may be required occasionally.
• Other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a health care environment.

Other Requirements: None

Performance Requirements:

Knowledge:

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.

Skills:

• Ability to use multi-line phone system, including transferring calls and paging.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.