Job Description
\n\u003cdl\u003e\n\u003cdt\u003e\u003c/dt\u003e\u003c/dl\u003e\u003ch2\u003eDescription\u003c/h2\u003e\n\u003cp\u003e\u003c/p\u003e\u003cp\u003eClark College is currently accepting applications for a part-time, permanent hourly classified Information Technology (IT) Support Technician 1 position to work approximately 17 hours a week. This position is part of the IT Client Services division and directly supports Clark College faculty, staff, and students by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college. The work schedule for this position Monday – Friday 8:00am-4:00pm (Days and hours will vary depending on where we need coverage, schedules change every quarter).\u003c/p\u003e\u003cp\u003eThis position is not eligible for benefits. \u003c/p\u003e\u003cp\u003eAt Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. \u003c/p\u003e\n\u003ch2\u003ePosition Responsibilities\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003eJOB DUTIES AND RESPONSIBILITIES:\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eAct as the first point of contact for incoming technology requests.\u003c/li\u003e\u003cli\u003ePerform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.\u003c/li\u003e\u003cli\u003eRoute tickets to the proper desktop technicians, network engineering, and application management IT members as needed.\u003c/li\u003e\u003cli\u003eAssist in resolving application software issues and implement bug fixes within critical systems.\u003c/li\u003e\u003cli\u003eEnsure continuous customer support and contact with customers.\u003c/li\u003e\u003cli\u003eEscalate critical system interruptions with IT incident response personnel.\u003c/li\u003e\u003cli\u003eCreate a safe, bias-free working environment, which engenders respect for differences.\u003c/li\u003e\u003cli\u003ePerform related duties as required.\u003cbr /\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003ch2\u003eQualifications\u003c/h2\u003e\n\u003cp\u003e\u003cstrong\u003ePOSITION REQUIREMENTS AND COMPETENCIES:\u003c/strong\u003e\u003cbr /\u003eCandidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:\u003cbr /\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eOne (1) year of recent experience in an IT customer service environment.\u003c/li\u003e\u003cli\u003eExperience interacting with people in a customer service environment.\u003c/li\u003e\u003cli\u003eExperience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software.\u003cbr /\u003e\u003c/li\u003e\u003cli\u003eStrong organizational and time management skills.\u003cbr /\u003e\u003cbr /\u003e\u003cbr /\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003ch2\u003eSupplemental Information\u003c/h2\u003e\n\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB READINESS/WORKING CONDITIONS:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\
