Job Description
A daily commitment to deliver service from the heart.
A hands on role with training provided, your shifts will include the cleaning of guest rooms to the expected standard of an upscale 5-star property.
You are friendly and engaging, with a real eye for detail. We are looking for team players and are able to work in a physically demanding role.
- Clean guest rooms, storage areas and corridors as allocated.
- Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
- Report any lost property following correct.
- Carry out programmed / regular cleaning duties as allocated.
- Ensure guest laundry is handled in line with Hotel policy.
- Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
- Ensure all department equipment is maintained to a high standard.
- Assist with regular equipment stocktaking.
- Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor.
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions.
- Assist guests with any requests for information or service they require. Refer any requests out of your authority to your supervisor.
- Assist in providing our guests with turn down service.
- Clean balconies, balcony furniture and railings.
- Clean carpets.
- Responsible for de-scaling shower heads, bleach grouting in bathroom and toilets and general upkeep of bedrooms.
- Help colleagues when necessary (extra beds, bed boards, make beds)
- Engage warmly with guests, using emotional intelligence and initiative to support in five star luxury service.
- Ability to work alone when required cleaning rooms.
