Customer Experience Representative II

Customer Experience Representatives (CXRII) support the Facial Aesthetics Samples department. As a CXRII, you will receive calls from Health Care Providers, internal sales, and administrative personnel to check sample eligibility and process sample request forms for the Allergan Aesthetics business. CXRs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order status, sample eligibility and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Must be able to work a shift between the hours of 8am-6pm.

Main Area of Responsibilities:

• Manage 10-20 call interactions per day including inbound and outbound calls. Process 40-60 cases per day. Examples of interactions include, sample eligibility, status of deliveries, and resolving call inquiries.
• Ability to use critical thinking skills to resolve inquiries to meet service levels.
• Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
• Deliver an excellent customer experience, while acting in a professional and courteous manner.