Job Description
\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eOverview\u003c/b\u003e\u003c/p\u003e\u003cp\u003eAt PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. \u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003ePosition Summary\u003c/b\u003e\u003c/p\u003e\u003cp\u003eReporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. This role involves assisting with front-end operations such as returns, exchanges, and promotions, while ensuring that merchandise is presented at a premiere stock and visual level. The Associate will demonstrate product knowledge, assist with club fitting, and maintain a clean, operational environment. Exceptional Customer service and collaboration with team members are key to success.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eKey Responsibilities: \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eEngage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eSeeking out and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eMaintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAssist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eEnsure all Hard Goods areas, equipment, and supplies are always maintained and operational.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eMaintaining the Hard Goods area in a clean, professional presentation at all times.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDemonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExecution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDemonstrate a culture of ethical conduct, safety, and compliance across all departments.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAssist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eBe a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProvide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eQualifications and Skills Required: \u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eCommunication:\u003c/i\u003e Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eComputer:\u003c/i\u003e Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eOrganization:\u003c/i\u003e Candidates must be able to organize multiple priorities to meet deadlines and objectives. \u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eEducation: \u003c/i\u003eHigh School Diploma or equivalent.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eExperience:\u003c/i\u003e Retail sales, customer service or similar experience preferred. \u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eWorking Conditions and Physical Demands: \u003c/i\u003eMust be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eSchedule\u003c/i\u003e: Must be able to maintain flexible availability, including nights, weekends, and holidays.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eBusiness Acumen\u003c/i\u003e: Ability to quickly learn business acumen with appropriate training.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003ci\u003eAccountability\u003c/i\u003e: Candidates should demonstrate strong self-accountability and a proactive drive for results.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003ePGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. \u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eOther Duties\u003c/b\u003e\u003c/p\u003e\u003cp\u003ePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\u003cbr /\u003e \u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp style=\
